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We value our consumer’s expectation placed in our company. We will uphold the highest standards to protect businesses and customer information privacy. Please read the below statements to learn / understand about the process of information collection practices.
When a customer register’s or set up a free account with us, we store all the collected / gathered personally recognizable information like E-mail address, name, phone number, etc. You can browse through our site without registration process also, for the purpose of placing an order; an individual / company has to complete the registration process by filling all the valid information. We will use these collected / gathered information to update you the information’s about our new products, new arrivals & offers etc.. from time to time.
The personal information provided is used for fulfilling the services request placed by the customers. We shall use your personal information to the extent, to market our offers and launch of new products, the information will also be used to resolve disputes; troubleshoot problems; promoting safe service; collect fee (owed- billing); protect us against erroneous / fraudulent transactions, and other criminal activities, measure interests of our products & services, Customize shopping / browsing experience; enforce the terms and conditions for shopping / usage of the webpage; and as described to you at the time of collection of such relevant information. There is an option provided to opt-out of intimations. We aim constantly at improving our service and to get feedback to improve our range of products and services offered, the data collected is also used to analyze demographic and profile data about our users and their activity on our website.
We identify and use your IP address to help diagnose problems, and to administer our website/ server from time to time. Your IP address is used to identify you & to gather broad demographic information.
We may indulge you in taking up & completing optional online surveys, in which, the consumer’s information and demographic information (like zip code, age, or income level) will be asked. We use this data to tailor your online experience, providing you with content that we think you might be interested in & we would endeavor to display content according to your shopping and browsing preferences.
A "cookie" is a small piece of information stored by a server on a browser, so, it can be later read back (on being required). They are useful for assisting browsers to remember information specific to any given user. www.gonutrilife.com places both permanent and temporary cookies in your computer's hard drive. www.gonutrilife.com cookies do not contain any of your personally identifiable information.
We attempt to all times to have stringent security measures to protect the loss, misuse, & alteration of our customer’s information under our control. Whenever a customer changes or access their account or their information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
We may use third-party advertising companies to serve ads and this will be viewed by our customers on browsing / shopping at our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
In case in your opinion you think you have received the parcel in an unsatisfactory condition or it is tampered with or damaged before delivery, please E-mail your Order Number and relevant photographic evidence which would give clear visual to firstname.lastname@example.org within 24 hours of the parcel being delivered to you or to your address. We will share these pictures of the shipment and individual pictures of the boxes to our courier partner to resolve. If the claim is genuine as found by us and the courier partner, you will be issued a coupon code for the amount pertaining to the unsatisfactory shipment. You can redeem this coupon code for subsequent purchases on the website. The coupon code cannot be encashed or refunded.
Unfortunately, if you may have to cancel an order, please E-mail to us at email@example.com. In case the order is cancelled before your items have been shipped out, we will refund the entire amount (Please refer to our CANCELLATION AND RETURNS POLICY). However, once the order has been shipped or products have been procured from the vendor or the parcel has been handed over to the delivery agent, we will not be in a position to address any cancellation requests. As these are specialty food products and procured on order to order basis, we cannot accept cancellation or return of shipments. Only in case of valid cancellation requests, the refund for the same will be made in the same method that the payment is received, within 10 working days from the date of cancellation of order.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
If there is any concern regarding the taste / quality / ingredients of the food product, we will refer the issue to the concerned manufacturer and make suitable efforts to help resolve the complaint.
Queries / Questions if any, regarding this statement must be sent to the following address: firstname.lastname@example.org. Also note if the payment is not received within 3 days of placing an order it will be automatically cancelled.